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Overview

What is an Order Management System​

Order Management System a.k.a OMS allows you to manage orders placed by your customers.

What can you do with Fynd Platform OMS​

With Fynd Platform OMS, you can manage the entire journey of an order coming from your websites or marketplaces, right from a newly placed order till the delivery. Moreover, it allows you to handle the returns too in case your customers send back their orders.

Our enterprise-grade system helps you do the following:

  • Search orders placed by customers
  • Check order and shipment details
  • Process new orders and returned orders
  • Generate invoices and labels
  • Perform bulk actions on multiple orders or shipments
  • Handle manifests
  • View analytics

While Fynd Platform OMS is not just limited to the above functionalities, it caters to your requirements (both basic and advanced) and ensures a hassle-free seller experience for you.

Relation of OMS with Customers​

Before we dive into Fynd Platform OMS, let’s take a minute to understand the relationship between OMS and customers.

Once a customer performs a successful checkout, an order would be created in the system. Post delivery, customers can return products if they are unsatisfied.

Therefore, any OMS mandatorily revolves around the following scenario:

  • Customers placing an order
  • Customers returning an order

In the next section, you will learn more about the usage of OMS to manage the above scenarios.


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